Northwest Human Services, Inc.
Northwest Human Services, Inc. is a federally qualified community health center based in Salem, OR, with 4 clinic locations in 2 cities. It served 13,383 patients in 2025. Fees are on a sliding scale by income and insurance, and every patient is seen regardless of ability to pay.
- 13,383patients in 2025
- 6%uninsured patients
- 59%at or below the poverty line
- 249full-time-equivalent staff
Care offered: primary care, dental care, mental health care, substance use treatment, children’s checkups, women’s health, and telehealth.
Who Northwest Human Services, Inc. serves
59% of patients live at or below the poverty line and 83% are at or below twice that level. 6% have no insurance, 63% have Medicaid or CHIP, 17% have Medicare and 14% have private insurance. 3,012 patients were experiencing homelessness. 293 were veterans.
| Measure | This center | OR median | U.S. median | vs OR |
|---|---|---|---|---|
| Patients at or below the poverty line | 59% | 62% | 65% | −3 pts |
| Patients at or below 200% of the poverty line | 83% | 85% | 92% | −2 pts |
| Measure | This center | OR median | U.S. median | vs OR |
|---|---|---|---|---|
| Uninsured patients | 6% | 7% | 14% | −1 pts |
| Medicaid or CHIP patients | 63% | 52% | 42% | +11 pts |
| Medicare patients | 17% | 16% | 11% | +1 pts |
| Privately insured patients | 14% | 18% | 24% | −4 pts |
Care and screenings
| Service | Patients | What it counts |
|---|---|---|
| Dental care | 2,004 | patients had dental exams |
| Mental health care | 4,724 | patients treated for depression or anxiety |
| Substance use treatment | 119 | patients in treatment |
| Well-child visits | 673 | children had checkups |
| Flu shots | 2,469 | patients vaccinated |
| Cervical cancer screening | 633 | patients tested |
| Breast cancer screening | 1,380 | patients screened |
| Family planning | 548 | patients served |
| Diabetes care | 1,941 | patients with diabetes |
| Blood pressure care | 2,295 | patients with hypertension |
| Asthma care | 560 | patients with asthma |
| HIV testing | 1,215 | patients tested |
| Hepatitis C testing | 1,272 | patients tested |
| Childhood lead tests | 30 | children tested |
Quality of care
Northwest Human Services, Inc. is at or above the Oregon median on 3 of 7 preventive-care measures. Higher is better on every line.
| Measure | This center | OR median | U.S. median | vs OR |
|---|---|---|---|---|
| Adults with high blood pressure under control | 65% | 65% | 68% | In line |
| Women 52–74 screened for breast cancer | 50% | 59% | 54% | −9 pts |
| Women 24–64 screened for cervical cancer | 43% | 56% | 54% | −13 pts |
| Adults 46–75 screened for colorectal cancer | 39% | 44% | 44% | −6 pts |
| Patients 12+ screened for depression | 74% | 73% | 77% | +1 pts |
| Adults assessed for tobacco use | 89% | 84% | 86% | +6 pts |
| High-risk adults on statin therapy | 75% | 76% | 79% | −1 pts |
Staffing
249 full-time-equivalent staff work at Northwest Human Services, Inc., including 15 physicians, nurse practitioners, physician assistants and midwives. That is 884 patients per clinical provider, against the Oregon median of 767 and the U.S. median of 930.
Where Northwest Human Services, Inc. patients live
| ZIP code | Patients | Uninsured |
|---|---|---|
| 97301 | 2,570 | 6% |
| 97304 | 2,400 | 4% |
| 97305 | 1,190 | 7% |
| 97302 | 1,088 | 6% |
| 97351 | 1,055 | 6% |
| 97303 | 969 | 6% |
| 97361 | 957 | 4% |
| 97338 | 693 | 3% |
Northwest Human Services, Inc. locations
NORTHWEST HUMAN SERVICES-HOAP Homeless Outreach & Advocacy Project
NORTHWEST HUMAN SERVICES-HOST Youth & Family Program
Other health centers in Oregon
- Oregon Health and Science University
- Rogue Community Health
- Central City Concern
- Community Health Centers of Benton and Linn Counties
- Cascadia Health
- Umpqua Community Health Center DBA Aviva Health
How fees work: the sliding-fee guide.